Support
How can we help?
ORDER, SHIPPING, PAYMENT
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How much is delivery? Do you offer free delivery ?
We offer free shipping internationally
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Do PedalChip deliver to my country ? Where can I find a list of available countries ?
You'll find a selection of the available countries at the start of the checkout process. We offer delivery to almost all countries. If you country is not listed, then simply contact our customer service and we will try to help you.
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Do I need to know anything about customs duties for foreign shipments ?
No, our shipping department will arrange the shipment to your door, no hidden fees or custom duties
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Is my order insured in case it is lost or stolen ?
It is all our responsibility to deliver to your door so you do not need to worry about anything.
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What is the Handling time for an order ?
Generally we ship next business day, second day is very rare
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Which company will deliver my parcel ?
We send our shipments with DHL Express service meaning it will take around 2-3 days to your door.
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Can I have my package delivered to a DHL Service Point ?
Yes. If you enter a Service Point in your order we will automatically ship your order with DHL.
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Where can I find my tracking number ?
When we ship your parcel you'll automatically receive an email with the tracking number. If you did not receive this email, then you can request your tracking number from our customer service.
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What is your return policy ?
We offer free return 30 days, no questions asked
